In an effort to guarantee the best possible delivery costs, we use the services of a combination of Fastway ; The Courier Guy ; Postnet and Aramax - depending on your location and urgency (remember, we're not shipping body parts here)
Please allow for a 2 - 3 working day lead time for delivery.
You can collect from our Studio at 86 Adelaide Thambo Drive, Durban North (Thursdays only) or from our stall at the Shongweni Market every Saturday. Hence no postage costs will be incurred.
Door to door local deliveries (Durban and surrounds) - as far as Port Edward ; Richards Bay and Pmb is R65
Door to door deliveries to SA's main centres : Johannesburg, Pretoria, Cape Town, Port Elizabeth, East London, George and Bloemfontein is R99
For outlying areas - If Aramax will deliver store to door or Postnet to Postnet is utilised - the cost is R99
Door to door deliveries to outlying areas and farms is R145
Please note all tracking information will be emailed to you for your tracking ease, once the parcel has been despatched.
RETURNS and REFUNDS
We do our utmost to assist with styles and sizing to ensure that our customers are thrilled with their purchases. We want you to wear your garments all the time so, if you're not completely satisfied with your purchase, please email ******* (orders@ or info@ ) as we need to separate from normal online orders) and we will do our utmost to accommodate an exchange.
We will happily exchange garments if you send it back within 7 days of receipt of goods. To process an exchange, please email us on ******** and advise exchange details . You'll receive return instructions and we will send you the new item as soon as we receive the return. Returned Items must have the invoice, swingtag attached, be unworn and unwashed. If we don't have the size/print requested at the time, we offer a store credit with no expiry date. No refunds will be issued. With the regularity of new stock arrivals, it won't be long before you spot something you'd want.
Please do not return an item without advising us by email first. ((Box below)) with collection details and disclaimer to tick to acknowledge a charge of R99 will be deducted off the store credit.
WHO PAYS THE RETURN SHIPPING COST ?
Unfortunately, we do not offer free return shipping. You will have to cover the shipping costs for returns yourself. If we issue a store credit in lieu of an exchange, we will deduct the shipping costs off the store credit first. Alternatively, we will have to add a shipping cost to the exchange.