FAQ's

WHEN WILL I GET MY ORDER?

Your order will processed within 1-2 business days. All of our orders are sent with our courier services.  We use a variety - dependent on where we are sending to, so can include 'Fastway' ;  'The Courier Guy' ; Postnet or Aramax and will arrive within 2-4 working days provided that your stock is available. (On confirmation of your order with payment, we will decide which courier service will be the most suitable for your delivery.)

DO YOU OFFER OVERNIGHT SHIPPING?

Yes we do provide overnight shipping but there may be a surcharge for this service. All orders must be placed before 10:30 in order for us to get you package to you the next day if you are located out of the Durban area. If you email us after 10:30 then we can get your package to you in 48 hours.

For our ease please email us on shaileen@wendybashford.co.za with your order and overnight specifications and we will do our utmost to get it to you the next day, alternately please email Shaileen directly on shaileen@wbdesigns.co.za 

DO YOU SHIP INTERNATIONALLY?

We are looking into shipping internationally using a registered mail service. Our packages are expected to arrive within 7-21 working days. All our orders include tracking numbers which we will provide to you for your ease of tracking. The tracking number will allow you to trace your parcel online and pin point exactly where it is on its destination to you. Customs and import duties are levied by the receiving country and are therefore the buyers responsibility.

Wendy Bashford Designs takes no responsibility for any packages that are lost or damaged in transit and we do not except returns on international orders. Please note tracking on international orders take 3-4 working days to populate.

WHAT IS OUR EXCHANGE POLICY?

At Wendy Bashford Designs, we want you to love your garment and are committed to providing you with the best quality and fit. If you are not 100% satisfied we offer an exchange within 7 days of delivery for all national orders. Regrettably, we do not offer cash refunds, but will happily offer a store credit / gift voucher with no expiration date, - if you are unable to find a suitable garment with which to exchange immediately. 

All items sent back for exchange must have the orignal swing tag still attached and must not be damaged in anyway. A copy of the receipt / order number must also be returned with the garment. 

Please email shaileen@wendybashford.co.za or contact us via mobile phone through numbers provided in our contacts page if you are wishing to do an  exchange, so we can chat to you about if you would like us to handle the logistics for your exchange. If so then please send all your information to us via email with item listed as well as reason for exchange and we can arrange a pick up from your door. Once the item has been received by us, your desired item will be couriered back to you. You will have to bear the return courier costs.

Please note regrettably we do not accept exchanges on international items.

WHAT IS YOUR RETURN POLICY?

We have a 7 day return policy for national orders. All items must be unworn, undamaged with the swing tag still attached for the return to be accepted. Please email your request to return to orders@wendybashford.co.za with the order number on your receipt / copy of receipt and we will contact you as soon as possible. If no suitable replacement is found store credit can be issued in the form of a digital gift card. This can be used at anytime as it does not expire. 

To cover return shipping and restocking R95 will be deducted from your credit. Please note regrettably we do not accept returns on international items.

WHEN CAN I EXPECT MY STORE CREDIT?

Please allow 1 week for your store credit. Once we have received and accepted your item(s), your store credit will be processed and we will send you a digital gift card via email.

WHAT IF MY ITEMS ARE DAMAGED ON RECEIVING?

Oh no ! We sincerely apologise that you've received a faulty garment as we pride ourselves on our quality control.  However, things can slip passed us or get damaged in the post.  If this happens and if your item is damaged when received please email orders@wendybashford.co.za with a picture of the damaged area as well as the whole item and we will take care of you.

I PLACED AN ORDER BUT HAVE NOT RECEIVED SHIPPING CONFIRMATION?

If this happens please contact us at orders@wendybashford.co.za. Sometimes our online store is overloaded with shipping information that sometimes things get delayed. If this happens we will address your enquiry immediately and get your items to you soonest.

WHAT PAYMENT OPTIONS DO YOU OFFER ?

We accept payment via credit or debit cards (Visa or Mastercard) through our Paygate payment portal.  We also accept Zapper payments as well as electronic fund transfers (EFT) directly into our bank account.  If doing an EFT as payment, please don't forget to email proof of payment to orders@wbdesigns.co.za so that we can see that payment has been made and continue with delivery.  

 

 

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