Our main priority is that you absolutely love what you buy and want to order from us again!
We are committed to providing you with the best quality and fit. We offer an exchange within 21 days of delivery.
Regrettably, we do not offer cash refunds, but will happily offer a store credit voucher which has no expiration date.
Regret - ABSOLUTELY NO RETURNS/EXCHANGES ON SALE ITEMS.
The item/s must be unworn, unwashed and undamaged with the swing ticket attached. We also need a copy of the receipt/order number.
To log a return/exchange, please complete our return/exchange form right at the bottom of our website under “Returns and Exchanges."
Once received, one of our team members will be in touch.
Please note: returns that do not meet our policy will not be accepted and will be sent back to the customer.
Regrettably, we do not accept any returns/exchanges on sale items.
Alternatively, all the information required to process the return and/or exchange, can be done on the form to be completed in the policy document below. Once the item has been received by us, your exchange item will be couriered back to you or we will email you a credit voucher.
You will have to bear the return courier costs.*
No - it is not imperative for you to set up an account, but it is preferable. Registration, ensures that all your details are attached to your order. After you have placed your order/s, you can log back on and view your order and purchasing history, so it is recommended. All your details (except payment info) can be saved to use when you place your next order.
If you are new to the whole 'online shopping thing' we will be happy to guide you through it. You can message on our whatsapp no which we will do our best to respond to in working hours : whatsapp to +27794437539 with the style code and size your'e after and we will send you an invoice. Remember to include your physical address for delivery, email address for invoicing and contact number. We will only dispatch your order once payment has been received.
Please click on the 'forgot password' link. Enter your email address. An email will instantly be sent to your inbox to reset your password. Follow the prompts and you'll be logged back in and can continue shopping immediately.
If your order was placed correctly and checkout was completed, you will instantly receive a confirmation email with your order number.
If you don't receive the confirmation immediately, please double check that you have successfully completed your checkout. If so - and you still haven't received an order number, check your junk mailbox. If it is still missing, you may have entered the incorrect email address, so please email us on email@example.com to ensure that the order has been received from our side.
Yes, we will happily amend orders that have not already been despatched. We can cancel/add an item, change the size or edit your billing and shipping details. We process our orders quickly, so get hold of us asap on firstname.lastname@example.org and one of our team members will happily assist you. If you have not received a reply by midday of the next working day, kindly whatsapp us on +27 (71) 6713723
Absolutely yes! Please click on the 'Gift Voucher' tab and your gift voucher will be emailed to you as soon as payment is made. You may print the voucher but must also keep the QR Code with a coupon number below, so that the voucher can be redeemed either online or instore. If you are local and would like to collect a 'physical' Gift Voucher (although you will still have to include the online voucher with QR code) please get hold of us on email@example.com to arrange collection thereof.
If you have access to your own courier, you may use their services with pleasure. However, you will have to let us know.
Regardless of whether you're sending your own courier, you will still have to add your shipping address into the order to proceed to checkout. When you get to the 'shipping' tab, select 'Collect Durban North.' Then please send an email with your order number to firstname.lastname@example.org to advise that you will be using your own courier company to collect. Only on receipt of an email advising that your parcel is ready for collection, may you send your courier to collect the parcel from our despatch warehouse. The address to send your courier to is :
Wendy Bashford Designs
86 Adelaide Tambo Drive
With pleasure! To do so, in the 'Ship to' - please insert the physical address -including the postal code of the Postnet Branch to which you would like us to deliver your parcel.
Yes we do! We have an account with Fedex International and have been shipping our WBD garments around the globe since 2020. We supply all the necessary paperwork for customs and have had no issues with customs or delays in delivery.
In fact, our international customers often receive their parcels quicker than our ladies living in outerlying areas within South Africa!
When your order is dispatched, you will receive an email confirmation with shipping details and a tracking number that can be used online to track your package. To follow the whereabouts of your parcel, please follow the instructions in your email confirmation. If you need help, contact us on email@example.com and we will gladly assist. We will gladly assist where we can but is usually faster to go directly to the courier company.
Unfortunately, we do not allow returns, exchanges or credit vouchers on any sale item whatsoever.
Oh no ! We sincerely apologise that you've received a defective garment, as we pride ourselves on our quality control.
If this happens, please email firstname.lastname@example.org with your order number, a picture of the damaged area as well as the whole item/SKU code found above the product name and we will take care of it for you.
We use PayGate as our payments processing service. PayGate accepts a variety of payment methods through the familiar and trusted PayGate interface. We process MasterCard, Visa & American Express cards, as well as Zapper.
Alternatively you can pay over 3 instalments using the Payflex option.
We also accept INSTANT electronic fund transfers (EFT) directly into our bank account. If doing an EFT as payment, please email proof of payment to email@example.com so that we can confirm payment and continue with delivery.
Coupon codes (received with a gift/credit voucher or as a promotional offer) must be entered as part of the checkout process. Enter your code into the “Coupon Code” field and click the “Redeem” button.
Before despairing, please check that the account (email address) that you are logged into, is the same account (email address) that the coupon code was sent to.
Please also note the following:
- Coupon/discount codes are not valid in conjunction with sale items.
- You may only apply one coupon/discount code per checkout.
We wouldn't count on it as a repeat production run will depend on many factors, such as fabric availability; seasonal need; public demand etc.
Our styles & prints are limited to ensure exclusivity, so we try and stick to small runs on each garment.
Thats why we recommend you keep ahead of the game an subscribe to our whatsapp broadcast +27716713723 (message us and request to join our broadcast and we'll add you with pleasure) as well as follow our instagram & facebook sites so that you get a heads up on new stock arrivals.
So, buy quickly before you miss out. If you're really super desperate for the style, let us know on the whatsapp no above.
Our social media sites state 'ALWAYS OPEN' referring to our website, which rarely closes – you are free to purchase 24 hours a day, 365 days a year. (The only times we are off-line is on a Saturday morning between 6am and 1pm whilst we're trading at The Shongweni Craft & Farmers' Market)
Our team is available telephonically at the following times:
FRIDAY: 8:00am - 15:00pm
SATURDAY & SUNDAY: Closed
PUBLIC HOLIDAYS: Closed
EMAIL QUERIES: Email at anytime whilst you remember (we understand) – We will ALWAYS get back to you as soon as we possibly can, during office hours.