Terms and Conditions
Welcome and thank you for visiting Wendy Bashford Designs website ( also known as 'the site,' 'us,' 'we,' and 'our') We are providing this site as an online retail service to our customers. In using this site, you hereby agree to follow and be bound by the following terms and conditions of this site, so please read them carefully.
DESCRIPTION OF SERVICES RENDERED
Wendy Bashford Designs, is a local Durban-based company that designs, sources local fabrics and manufactures high quality and beautiful clothing for women. As normal, natural women ourselves, we understand that a woman's body is revealed in a variety of shapes and sizes. Our vast range of styles cater to almost every individual body-type. We strive to ensure that our garments are classic yet comfortable; bright, bold and beautiful; easy-to-wear; easy-to-pack ; easy-to-wash and no ironing required.
In keeping with the trends, we also ensure that our garments are timeless classics. Our obsession in discovering quality and unique fabrics, our fanatical attention to detail and overall quality control, ensures that one can wear their favourite garments for throughout all seasons. We believe that every single woman - no matter her size/shape/height, has the right to look and, most importantly, to feel beautiful. And by emphasizing 'every single woman,' we strive to ensure that our prices are and will remain, affordable, comfortable and classic.
DELIVERY POLICY
Subject to availability of goods and after receipt of full payment, all requests will be processed within 1-2 working days. If your order has successfully reached us, you will immediately receive an email, confirming our receipt of your order with your order number. If you do not receive a confirmation email within minutes of placing your order, please contact us immediately as something may have gone wrong on your side (even if payment has gone through from your side.). Prior to contacting us, just check your Junk/Spam email folder.
The delivery costs relate to the weight of your order and the address to which you’d like your order delivered. We are not held responsible for any damages that occur on international shipping. Liability will fall on the customer when goods leave South Africa.
EXPORT OF OUR GARMENTS INTERNATIONALLY
Yes, we do ship internationally, using Fedex. We have an export licence which enables us to courier parcels across the globe at a reasonable cost. When you shop online from outside of South Africa, our site will reflect the currency of the country you're in. The courier fee will be calculated at check-out based on the weight of your items. If you are unhappy with this fee, please request a courier quote directly from us. Email a screenshot of your cart to orders@wbdesigns.co.za and we will revert within 24 hours.
RETURNS AND REFUNDS/EXCHANGE POLICY
Our purpose in running this business is to ensure the complete satisfaction of our customers. More than anything else, it is of utmost importance that you are entirely happy with your purchase and the fit thereof. Should this not be the case, we are more than happy to offer an exchange or credit voucher.
Unfortunately, we do not offer a return/exchange/credit on sale items whatsoever.
The garment/s must be returned within 21 days of delivery date for national orders, and must be unworn, unwashed, undamaged and with the swing tag attached. As we have limited stock in each print/style, we are unable to guarantee availability of all items at all times. In cases of unavailability, Wendy Bashford Designs will offer store credit in the form of a digital gift card which can be used toward future purchases. The Gift Card has no expiry date.
To request a voucher, please refer to our 'Returns/Exchange policy page'
WHAT IF MY ITEMS ARE DAMAGED OR DEFECTIVE?
The manufacturer (Wendy Bashford Designs) will supply all goods to the selected delivery company in good order. Our garments are quality checked to the highest standards several times during the production process and again prior to despatch. It is thus highly unlikely that you will receive a damaged product. The manufacturer (Wendy Bashford Designs) cannot be held liable for the condition of goods arriving at the user’s chosen delivery address. However, should you be dissatisfied with your order, please immediately send a photo of the damaged garment, together with the order number. We will arrange for an exchange garment at our cost.
CUSTOMER PRIVACY POLICY
Wendy Bashford Designs shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569.
PAYMENT OPTIONS ACCEPTED
Payment may be made via Visa, MasterCard, Zapper, Payflex (a flexible payment option over six weeks) or an immediate bank transfer into the Wendy Bashford Designs bank account, the details of which are provided on checkout.
CARD SECURITY
Card transactions will be acquired for Wendy Bashford Designs via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE TO CARD DETAILS
Customer details will be stored by Wendy Bashford Designs separately from card details which are entered by the client on PayGate’s secure site. For more information on PayGate, please refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is in South African Rand (ZAR).
RESPONSIBILITY
Wendy Bashford Designs takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support. Dispute resolution however, once an item has been shipped, the responsibility of damage of goods etc falls on that of the buyer and courier service.
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa. Wendy Bashford Designs chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
VARIATION
Wendy Bashford Designs reserves the right, in its sole discretion, to amend these terms without prior notification and at our discretion. Users must agree to and abide by, such amendments accordingly. It is thus recommended that these pages are reviewed periodically.
COMPANY INFORMATION
This website www.wendybashford.co.za is managed by Wendy Bashford Designs in conjunction with TNNG.
DELIVERY POLICY
Subject to availability and receipt of payment, requests will be processed within 24-48 hours and delivery confirmed by way of e-mail. The manufacturer (Wendy Bashford Designs) will supply all goods to the delivery company in good order. The manufacturer will not be held liable for the condition of goods arriving at the user’s chosen delivery address. Delivery costs locally and nationally within South Africa are set rates.
STOCK AVAILABILITY
Stocks of all garments on offer are limited. Wendy Bashford Designs shall take all reasonable efforts to discontinue the offer as soon as stock is no longer available. However, should items still be offered after stocks are sold, Wendy Bashford Designs shall only be liable to refund cash where it is unable to fulfill orders. We are unable to guarantee permanent availability of all items at all times. Should a certain style/colour be out of stock, we will advise you and offer advice on alternative styles and colours.
PRODUCTS COLOURS
We have made every effort to display the colours of our products on our website, as accurately as possible. However, please note that colours and patterns may vary slightly from the photos online. Fabric prints may vary slightly dependent on how each item has been cut.
WENDY BASHFORD DESIGN CONTACT DETAILS
Company Physical Address:
86 Adelaide Tambo Drive, Durban North, 4051
Email: orders@wbdesigns.co.za
Business Whatsapp: +27 (79) 4437539
For all Wholesale related queries, contact orders@wbdesigns.co.za